Having worked with over 4,000 businesses to date we have learned a few things.
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Most decisions, as reported by our customers, were based on inadequate information. They often rely on referrals from online reviews, friends, colleagues, and social media, feeling assured that the chosen service will work for them too. However, that is quite often not the case, the challenge lies in the fact that each business has unique needs and preferences, making it clear that there is no one-size-fits-all solution.
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Many of our clients were unaware of the diverse options available to them.
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Without exception, all of our clients express a shared sentiment: they wish they had known about us sooner.
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A considerable number of our clients switched services 3-5 times before discovering the right solution. Unfortunately, these transitions incurred substantial costs for our clients – both in terms of money, amounting to thousands of dollars, and time, involving countless hours of apologizing to their customers, adapting to new software, and retraining staff.
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Ninety-nine percent of decisions are made to address existing problems but often lack the foresight to consider future issues. This oversight is a significant factor behind our customers' history of changing services.
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Many clients trusted the sales rep they worked with and ended up getting partial information and the service did not work out in the end